NOC as a Service

24/7 monitoring. Issues caught in minutes, not hours.

Business-hours or 24/7 monitoring of servers, networks, applications and cloud infrastructure. 99.9% uptime. Detect issues 10× faster.

Industry insight
10×
faster incident detection vs. in-house
The challenges

What's holding your team back

43%

MSPs lack 24/7 monitoring

Most teams can't justify a round-the-clock NOC roster — and clients notice.

45 min

Average detection time

Without an active NOC, incidents are usually flagged by users, not tools.

£150k+

Cost of in-house NOC

Building a 24/7 in-house NOC easily clears £150k–£250k per year.

£1,000s

Lost per hour of downtime

Unmonitored infra silently bleeds revenue and SLA credits every month.

Solutions

Built for measurable impact

Solution 01

Multi-Layer Monitoring

Servers, networks, apps, databases and cloud — instrumented in one observability stack.

  • Infrastructure, app and synthetic monitoring
  • Cloud-native (AWS / Azure / GCP) integrations
  • Custom dashboards per client / environment
  • Tool-agnostic: Datadog, Grafana, New Relic, Zabbix
Case study: Enterprise IT Solutions cut average detection time from 30 minutes to 5 and hit 99.9% uptime.
5 min
Average detection time
Solution 02

Alert Triage & Escalation

Our engineers take first response — filtering noise, owning escalation and handing off to you when human action is required.

  • Tiered triage (T1 / T2) with documented runbooks
  • PagerDuty / Opsgenie / ServiceNow integration
  • Noise reduction and alert tuning
  • Monthly false-positive review
Case study: A SaaS company freed 4 engineers from on-call, regained £160k/year in productivity.
80%
Alert noise eliminated
Solution 03

Reporting & Capacity Planning

Monthly performance reports, trend analysis and capacity planning — branded for you if you go white-label.

  • SLA / SLO reporting per client
  • Capacity and growth recommendations
  • Cost vs. performance tradeoff analysis
  • Executive-ready monthly summaries
Case study: CloudFirst MSP automated monitoring for 30 clients with 1 engineer on call — 50% labor savings.
50%
Labor cost reduction
Proof

Results from real clients

CloudFirst MSP

Challenge

Manual monitoring for 30 client environments, 2 engineers permanently on call, missed alerts.

Solution

Implemented NOC as a Service with automated triage, escalation and white-label reporting.

Results
  • Automated monitoring across all client environments
  • On-call reduced to 1 engineer
  • Client satisfaction up 40%
ROI
£80,000/year labor savings

Enterprise IT Solutions

Challenge

Manual monitoring; average detection time 30 minutes; SLA penalties accumulating.

Solution

Deployed NOC as a Service with multi-layer monitoring and tiered triage.

Results
  • Detection time reduced to 5 minutes
  • 99.9% uptime achieved
  • Support costs reduced 25%
ROI
Improved client retention + 25% lower support cost
ROI Calculator

Estimate your return

Estimate the value of faster detection, reduced staff burden and improved SLA compliance. Benchmarked at the Professional plan.

100

Approximate count across all environments you support.

30

How long incidents take to surface today.

20

Production-impacting incidents across your estate.

£1,500

Avg. labour + SLA + reputational cost per incident.

Your projected ROI
Monthly cost savings
£15,000
Monthly revenue uplift
£3,200
First-month ROI
520%
Annual benefit
£218,400
Pricing

Simple, transparent plans

Starter
£1,500/month
  • Up to 50 servers / endpoints
  • Business-hours monitoring
  • Tiered alert triage
  • Monthly reporting
Start with Starter
Most popular
Professional
£3,500/month
  • Up to 150 servers / endpoints
  • 24/7 monitoring & escalation
  • White-label client reporting
  • Quarterly capacity reviews
Choose Professional
Enterprise
Custom
  • Unlimited systems
  • Dedicated NOC team
  • Custom SLAs and integrations
  • Onsite implementation support
Talk to sales

Ready to Transform Your Business?

Book a free 30-minute audit. We'll respond within 24 hours with a personalized plan for your business.

We'll respond within 24 hours with a personalized plan for your business.